– Hello. My name is Tolibaev Marat. I decided to forgo the services of your salon. I’m not satisfied with the level of work of your master. I’m just calling so you know and do not lose me.
– Whatever… (short beeps).
– Hello … (the same speech as above).
– We are very sorry that you are leaving. Sorry that could not meet your requirements. We sincerely wish that you find a salon to your liking. But if you decide to return to us, we will be very happy.
Guess which salon I will want to return to.
Many service managers underestimate the importance of the process of parting with customers. After all a good farewell is the beginning of a future meeting.